Are you passionate about supporting vulnerable people to achieve a greater quality of life? Woden Community Service is seeking a team leader to oversee support services tailed to people living with a disability or mental health condition. If you enjoy mentoring staff to support people within the NDIS to reach their life goals, then this role is for you.

Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver a wide range of services on behalf of the ACT and Australian Governments’ across the ACT and region. We employ more than 400 staff and an active volunteer program.

WCS provides services covering a cross-section of the community from children, families, young people and seniors including disability, housing, refugee and mental health services.

As NDIS Team Leader, Direct Service, you will oversee the delivery of our outreach program which includes 1:1 and group-based support focused on assisting NDIS participants to maximise their independently and enhance their quality of life. This will be achieved through the recruitment, training, and supervision of support workers, overseeing administrative duties, and ensure compliance with the NDIS Quality Safeguards.

Key Responsibilities

  • Complete intake for new service users, establish positive working relationships with participants and guardians, and monitor the ongoing quality of the supports they receive.
  • Contribute to recruitment, training, induction, supervision, and performance management of outreach and office staff.
  • Provide flexible support to office staff including assisting with administration, rostering, invoicing, and case management systems.
  • Oversee the day-to-day operation of outreach services and maintain a high standard of service delivery.

Our Offer

  • Fixed-term full-time appointment based in Woden until mid-February 2024
  • Salary of $89,046.41 p.a. plus 10.5% superannuation
  • Salary packaging (up to $15,899 per year) plus meal and entertainment cards
  • Paid shutdown leave on standard working days between Christmas and New Year
  • National EAP Service
  • Ongoing professional development and a supportive team environment

Experience and Skills

  • Certificate IV in mental health, Community Services or equivalent.
  • Experience leading outreach teams.
  • ACT Working with Vulnerable People registration with NDIS worker screening.
  • Current First Aid Certificate.
  • Sound communication skills (both oral and written) to be able to interact positively with a variety of people.
  • Ability to exercise judgement and discretion in handling sensitive and confidential enquiries and information.
  • Demonstrated ability to establish rapport and build and maintain sound relationships with individuals, carers and families based on mutual respect and trust.
  • Demonstrated understanding and appreciation of the importance of personal and professional boundaries, privacy and confidentiality and ethical behaviour.

A full Position Description is available outlining the knowledge, skills and experience.

To be eligible for employment, you must also have an ACT Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position.

To apply, please submit your current resume and a cover letter outlining how your skills and experience meet the essential requirements of this role via Seek.

For further information about the role, please contact

Closing Date: 10 June 2023

For more information about WCS and services that we provide, including Youth & Family, Community Development, Housing and Homelessness, Disability, Mental Health and Aged Care, please visit our website at

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.