About the Organisation

Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services in the Canberra region for over 50 years. We employ approximately 400 staff across a broad range of programs.

Our organisation is committed to building strong, vibrant, and connected communities by providing services for Canberrans at all stages of life. This includes including children, youth, family, aged care, disability, and mental health services, amongst others.

About the Role

The Rostering Engagement Officer will work closely with both the Direct Service and Support Coordination teams providing a wide range of administrative tasks, including rostering support workers and approving their timesheets, administration and facilitation of groups and will support a small case load of WCS’s NDIS participants. This will be a shared role, where you will work closely with another staff member to achieve the responsibilities listed below.

Key responsibilities include, but are not limited to:

  • Complete rostering activities for NDIS support workers to ensure a high quality of service delivery and customer service. This includes matching support workers and participants appropriately, amending and changing supports and maintaining data to ensure maximum claims made to the NDIS.
  • Complete timesheet approvals to ensure support workers are paid appropriately and participants charged accordingly.
  • Duty officer during business hours, being the first contact for support workers and participants for shift related enquiries and issues.
  • Sharing responsibility within the Direct Service team for on-call / afterhours hours support inclusive of weekends (an allowance is provided when on call).
  • Actively participate in ongoing quality improvement activities of the service
  • Coordinate our direct service participant’s direct supports including case file management, budgeting, support planning and review to ensure effective service delivery.
  • Facilitate group activities including design, budgeting, administration and review.
  • Using our rostering and client relationship management systems to ensure we deliver a quality service, meeting all regulatory requirements.

Essential Experience & Qualifications

  • ACT Working with Vulnerable People registration.
  • A high level of skills with software systems and the Microsoft Office suite
  • Demonstrated ability working with participants with psychosocial, intellectual and physical disabilities, including knowledge of capacity building and recovery-orientated approaches to service delivery
  • Strong attention to detail, time management, problem-solving and organisational skills
  • Current First Aid Certificate.
  • Sound communication skills (both oral and written) to be able to interact positively with a variety of people.
  • Ability to exercise judgement and discretion in handling sensitive and confidential enquiries and information.
  • Demonstrated ability to establish rapport and build and maintain sound relationships with individuals, carers and families based on mutual respect and trust.

For more information about the role, please see the full Position Description.

Our Offer

  • 2 full time positions available
  • Fixed term until 30 June 2024
  • 38 hours per week
  • Salary $67,478.63 p.a. plus 10.5% Superannuation
  • Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
  • Paid shutdown leaves on standard working days between Christmas and New Year.
  • A highly supportive team and positive workplace culture

To be eligible for employment, you must also have an ACT Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position.

To apply, please submit your resume and a cover letter outlining how your skills and experience meet the essential requirements of this role via SEEK

For further information please email:  jill.rafferty@wcs.org.au

Closing Date: 29 January 2023


For more information about WCS and services that we provide, including Youth & Family, Community Development, Housing and Homelessness, Disability, Mental Health and Aged Care, please visit our website at www.wcs.org.au .

 WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.