Volunteers are a key part of WCS and they support our staff to deliver services to the community. Each one of them is special and we appreciate the time, energy and skill that they bring to their role. Our 2017 Volunteer Award was presented to Penny Bailey.
Penny started volunteering with us in 2015 in response to those who lost their homes to Mr Fluffy loose-fill asbestos. She supported people who had to move from their homes.
She quickly built a reputation as being the best volunteer for Mr Fluffy homeowners with more complex needs, like helping and supporting people move who hoard and collect household items and are faced with the huge task of downsizing their belongings as they move.
Her non-judgement and unconditional positive regard for those she worked with made a huge difference to their lives as well as her ability to build rapport and walk alongside and support many people as they make the changes needed and also the hard decisions to move into their new homes.
She has worked with Mr Fluffy homeowners ACHA, and STS clients helping people sort through their belongings, before becoming a member of the new Hoarding Support Volunteer Program where she used her expertise to respond to a number of people in crisis who have had to move from their hoarding property.
Penny is a wonderful person who works with people at their pace, she not only helps with the practical side of tackling the overwhelming task of packing up their belonging but also supports them with their underlining issues behind their hoarding.