Chris Redmond, our CEO today recognised 8 of our staff and a volunteer at our All Staff Meeting who have made an outstanding contribution to WCS over the past few months. Each of them has gone above and beyond their roles to support our service users and improve our service delivery by demonstrating our values of hope, integrity, community and responsiveness.
Excellence Award for Corporate Support - Karen Dial
Karen is a valued member of the Corporate Support team. She has exhibited a wealth of knowledge in her area and always make sure that all the processes that she is responsible for are running efficiently and effectively. Her professional demeanour and more recently, her ability to take ownership of a process that was completely new to her proved essential to the success of a program. Karen has taken the time to really understand the depth and complexity of processes she is working on and has become the ‘go-to’ person within the team, as well as relieving many of the pressures on other service lines.
Excellence Award for Corporate Support & Access and Support - Jenna Smith
Jenna also works within the Corporate Support team, however, her work takes her across all areas of the organisation. She provides hands-on assistance and has been fundamental in allowing a new system that was underutilised and poorly understood throughout the organisation to be adopted and regularly used across all service lines. Jenna stuck with her project through a very difficult time and her positive attitude and unwillingness to give up has been a valuable asset to WCS.
Excellence Award for Access and Support - Julie Evans
Julie maintains a high level of professionalism and always completes work well above expectations. She is always willing to assist and works in a focused, dedicated and timely manner. Her work is always to a very high standard and her skills have enabled her to provide invaluable support to many programs across WCS. Julie holds an excellent reputation both inside and outside WCS and is often called upon for her expertise. She is seen as a leader within the homelessness sector and is involved with countless initiatives working on process improvements. Her passion and commitment is an authentic representation of community work and our values.
Excellence Award for Service Development - Connor Neal
Connor has contributed to the Children’s Services team in a number of significant ways since joining WCS. Not only does he support the service in its ability to include children with additional needs, but he has also stepped up to lead the service on occasions where the leader has been unavailable. Connor is very enthusiastic and always willing to learn and grow in order to be a better Educator. He always has the best interest of the children in mind and works well within his team to provide a quality service overall.
Excellence Award for Service Development - Ben Aisbitt
Ben is reliable and always willing to step up in challenging situations. He brings energy and passion into his work and always has a welcoming smile for everyone he meets. Ben has shown initiative in organising and running group activities and taking charge of these in the coordinator’s absence. Despite being relatively new, he has become a reliable “fixture” and a well-liked and trusted member of the Out of School Hours Care team.
Excellence Award for Service Development - Heather Hock
Heather consistently applies her extensive knowledge and skills to her role on a daily basis and has even upskilled in order to become better in her role. She shares her knowledge with her peers and is generous with her time and information. Heather is a committed team member and provides a caring and stimulating environment for the children in her care while building trusting and strong relationships with the families and external stakeholders.
Excellence Award (Team Category) - Frieda Koenig and Laura Lamerton from OneLink
Frieda and Laura from OneLink were recognised for their hard work and dedication that has consistently shown a high level of professionalism, a people-centeredness approach to their work and an ability to effectively manage high workloads under great pressure. Their work at OneLink facilitates community-based support for vulnerable families in the ACT and enables families to be nurtured and supported through a variety of difficult life circumstances. This team displays all of our values in the workplace on a daily basis and consistently take great pride in their work.
Volunteer Excellence Award - Arthur Donnelly
We would not be where we are, or able to provide the range of services that we do, without our hardworking and dedicated volunteers. Arthur, in particular, has stood out this quarter for consistently demonstrating the values of responsiveness in putting his hand up to assist in many areas of the Commonwealth Home Support Program team. He drives our senior service users to medical and non-medical appointments and volunteers with numerous groups on a regular basis. While a number of staff members were on leave over the last few months, he regularly stepped up and assisted at short notice.
Arthur was also tremendously helpful in supporting the Snowy Hydro digital storytelling project that premiered last month. He is a Snowy kid and was one of the participants in this project. You can watch Arthur's story HERE.