We’re excited to announce that Kangarootime is launching across our Out of School Hours Care (OSHC) and Early Learning sites!
This new platform is replacing our previous systems (QikKids and My Family Lounge) to offer a more streamlined, intuitive, and user-friendly experience for families. With Kangarootime, managing your little one’s care will be easier than ever.
When will it be live?
Kangarootime will go live at each of our sites on different dates, ensuring we can support you adequately during this transition. Please refer to the rollout schedule below to see when your site will transition to the new system.
- Live now: Torrens, Hughes, Griffith, and Wanniassa OSHC
- From 23 June 2025: Curtin, Red Hill, Garran, Evelyn Scott, and Duffy OSHC
- From 7 July 2025: Evatt Preschool and OSHC, Lyons Early Learning and OSHC, and Margaret Hendry OSHC
After these dates, QikKids and the My Family Lounge/Home app will no longer be in use.
What do I need to do?
- Update your contact details using this form to ensure you receive important updates.
- When your service goes live, you’ll receive an email invitation to set up your Kangarootime account from no-reply@kangarootime.com.au
- Download the KT Connect mobile application on the Apple App Store (iOS/iPhones) or Google Play Store (Android) and log in with your account.
- Once logged in, you’ll need to update your child’s enrolment details, complete your direct debit agreement, and begin using the new system.
For mobile users, the app you’ll want to download is called KT Connect, it looks like this with a purple kangaroo:
Important Payment Information
Fees (charged by FatZebra – our third-party payment provider):
- Direct debit: $0.80 incl. GST
- Visa/Mastercard: 2% incl. GST
- Dishonour fee: $7.70 incl. GST
- No account setup fees
Missed Payments
- If a direct debit fails:
- You’ll receive a reminder by SMS and email.
- Payment must be made by COB Friday.
- If it fails again, you must pay in full or set up a signed payment agreement by 5 PM the following Friday.
- If not resolved, care will be cancelled the following Monday.
- Unpaid accounts may also lose access to our services.
Account Statements
- Issued fortnightly on Tuesdays after 1 PM (previously Wednesdays).
- Covers five weeks – 2 past weeks, the current week, and 2 weeks in advance.
- Statements will look different, see below. Click here to view a sample statement.
Direct Debit Payments
- Collected fortnightly on Thursdays at 11 AM.
- What to do:
- Make sure funds are available.
- Update your direct debit account via the KT Connect app before your service’s go-live date.
- Note: Your previous Debit Success agreement is no longer valid.
- If your direct debit account isn’t set up in time, your booking may be paused until it is completed.
What does Kangarootime mean for you?
Through the KT Connect app, you can:
- Manage bookings quickly and easily
- View announcements from your child’s service
- Send messages directly to OSHC or Early Learning staff
- Check your account balance and make payments
- And much more, all from your mobile device!
Frequently Asked Questions
What is Kangarootime?
Kangarootime is a new management platform that streamlines communication, enrolments, and payments for our Children’s Services. It’s designed to enhance your experience and engagement with us.
Why are we switching from QikKids / My Family Lounge to Kangarootime?
We’ve listened to feedback from families and staff and are moving to Kangarootime to improve usability, reliability, and overall communication.
When will the new system go live?
Each site has its own launch date. Check the rollout schedule above.
Will this affect my child’s care?
Yes, families must complete enrolment and direct debit forms in the new system. Without this, we may be required to pause your child’s care to remain compliant with obligations under the Education and Care National Law and Regulations.
How can I prepare?
Make sure your contact details are up to date, and be ready to log in to Kangarootime on your site’s launch date when you receive the joining information from the email address no-reply@kangarootime.com.au.
Will training be provided?
A range of helpful online resources are available to guide you through Kangarootime, which you can access here. Our centre leaders are also receiving training and are able to support you if you have any questions. If you need further assistance, please don’t hesitate to contact our enrolments team at enrolments@wcs.org.au.
How do I access Kangarootime?
On launch day, you’ll receive an email with your login credentials and a link to the platform from no-reply@kangarootime.com.au.
What if I run into issues?
Our support team is ready to help. Contact us at enrolments@wcs.org.au or call 02 6147 3318. You’ll also find helpful FAQs and troubleshooting tips here.
How will I receive updates?
Important updates will be sent via email, so please double-check that your details are up to date using this form.
Have more questions or feedback?
We’d love to hear from you. Share your feedback using this survey. Your input helps us improve our services for everyone.
Need Help?
Enrolment/Bookings/CCS queries:
enrolments@wcs.org.au
Accounts and billing inquiries:
(02) 6147 3315
childcareaccounts@wcs.org.au
