Care Finder provides specialist and intensive support to senior Australian’s who require assistance to understand and access aged care services, or to connect with other community supports. This service is tailed toward vulnerable community members who may experience barriers navigating complex processes or engaging with services.

The Care Finder target population includes people who are eligible for aged care services and requiring intensive support to:

  • Interact with My Aged Care; and/or
  • Access other relevant supports in the community.

Reasons for requiring intensive support may include:

  • No carer or support person who can or is able to act on their behalf
  • Communication barriers, including limited literacy skills
  • Difficulty processing information to make decisions
  • Their safety is at immediate risk or they may end up in a crisis situation within (approximately) the next year
  • Past experiences that mean they are hesitant to engage with aged care, institutions or the government

If you or someone you know requires support, please contact our Care Finder team on (02) 6147 3314 or email us at for more information.

Funded by:




care finder is supported by funding from the ACT PHN through the Australian Government’s PHN Program.


WCS Service Commitments

Our approach to service delivery

WCS’s purpose is to build connected communities and enrich people’s lives. We are guided by our values of inclusion, compassion, hope, social justice, integrity and responsiveness. For more information about our approach to service delivery, see Our Commitment to Service.  

We are committed to the safety, care and wellbeing of all those who access our services. We will respond immediately when any issues arise and meet all reporting requirements.

Your feedback is important to us
We welcome any feedback and complaints you have, to help us improve our services. For more information, see Providing Feedback and Making Complaints.

How we protect your information
WCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights. For more information, see our Privacy Policy.