Care finders provide specialist and intensive assistance to help people in the care finder target population (senior Australians who need intensive support who could otherwise fall through the gaps) to understand and access aged care services and connect with other relevant supports in the community.

The care finder target population is people who are eligible for aged care services and have one or more reasons for requiring intensive support to:

  • interact with My Aged Care (either through the website, contact centre or face-to-face in Services Australia service centres) and access aged care services and/or
  • access other relevant supports in the community.

Reasons for requiring intensive support may include:

  • isolation or no support person (e.g. carer, family or representative) who they are comfortable acting on their behalf and/or who is willing and able to support them to access aged care services via My Aged Care
  • communication barriers, including limited literacy skills
  • difficulty processing information to make decisions
  • resistance to engage with aged care for any reason and their safety is at immediate risk or they may end up in a crisis situation within (approximately) the next year
  • past experiences that mean they are hesitant to engage with aged care, institutions or the government.

 

If you know someone who you think falls within the care finder target group, please contact our care finder team on (02) 6147 3314 or email us at carefinder@wcs.org.au for more information

 

WCS Service Commitments

Our approach to service delivery

WCS’s purpose is to build connected communities and enrich people’s lives. We are guided by our values of inclusion, compassion, hope, social justice, integrity and responsiveness. For more information about our approach to service delivery, see Our Commitment to Service.  

We are committed to the safety, care and wellbeing of all those who access our services. We will respond immediately when any issues arise and meet all reporting requirements.

Your feedback is important to us
We welcome any feedback and complaints you have, to help us improve our services. For more information, see Providing Feedback and Making Complaints.

How we protect your information
WCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights. For more information, see our Privacy Policy.

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