Applications are invited for the position, Leader – Aged Care Services.
Please submit your application here by 14 October 2022.
Employment status: full time, fixed term until 31 October 2023, with the possibility of extension. Hours per week: 38 hours
Classification: WCS Level 6.1 (SCHADS 5.1)
About the role:
We are currently seeking applications for the Team Leader of Aged Care position, offering a fixed-term full-time role. This role is responsible for ensuring that CHSP operations, coordination, facilitation, monitoring and provision of high-quality service delivery are provided to our CHSP service users. This position excludes Assistance with Care and Housing (ACHA)
• Support the Aged Care CHSP team in their daily operations to ensure high-quality service delivery is provided to our service users and delivered in accordance with our CHSP contract. This includes ensuring the rosters for Transport and in-home services are well-coordinated.
• Support recruitment, retention and workforce planning activities for direct service and provide supervision to coordinators.
• Respond to incidents, feedback and complaints in a timely manner and provide guidance and support to staff.
• Ensure the CHSP operations, embed a Reablement approach in service delivery that build on individuals’ strength and goals, with the objective of fostering greater independence and, where possible, less reliance on care services.
• Actively participate in ongoing quality improvement activities and ensure the team is supported to maintain the service line Continuous Improvement plans and work to the Aged Care Action Plan
• Assist the Manager in Aged Care Services to lead and develop strategies and working plans to improve the efficiencies and financial viability of the direct service program.
• Participate in the on call roster to support staff 6am-9am & 5pm-7pm weekdays.
• Actively participate in working towards the Aged Care Quality and Safety Standards.
• Regularly evaluate personal performance and actively seek opportunities to develop professionally and personally.
• Actively demonstrate an understanding of the importance of personal and professional boundaries, ethical behaviour, policies and procedures.
• Work in accordance with workplace health and safety guidelines and follow WCS’s policies and procedures.
• Apply workplace Diversity and Equity principles
• Model WCS’s Purpose, Code of Conduct, values and behaviours.
• Apply National Principles for Child Safe Organisations, as applicable for the role.
• Perform other duties as directed by the Manager.
Experience and Qualifications:
• Relevant tertiary qualifications and/or experience in Aged Care Services, Disability or similar community services.
• Strong attention to detail, time management, problem-solving and organisational skills.
• Highly effective verbal and written communication skills that ensure effective sharing of information and support to staff and participants.
• The ability to work in high-pressured environments with limited supervision.
• Technical training skills, including the ability to use software systems to an excellent proficiency.
• The ability to work with complex participant / support worker situations, forecasting and managing risk within a community services environment.
• Proactive approach to service delivery, including being a motivated self-starter and having the ability to work flexibly and effectively within both a multidisciplinary team and under minimal supervision.
• Commitment to WCS’s Purpose and Values, and follow the WCS Code of Conduct.
• Current COVID-19 vaccination and Driver License.
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