Are you worried about losing your home?

Struggling to find somewhere to live?

Supportive Tenancy Service (STS) works with people whose tenancy is at risk (Tenancy Support) or who are facing barriers in establishing a private tenancy (Housing Options).

Tenancy Support

STS case managers will talk to you about your situation, explore options and work out a plan. They can:

  • make referrals for specialist legal or financial advice
  • link you to other services
  • advocate with property managers and other parties, and
  • support you through the steps required to sustain your tenancy.

Tenancy Support covers any type of tenancy: public housing, private rental, mortgage.

Housing Options

The STS housing options worker will work with you to explore your options and provide advice on how to secure a community housing or private rental tenancy.

Housing Options is for people who have the income and capacity to sustain a community or private rental.

Want to know more?

You can contact STS through OneLink, where an assessing officer will talk to you about your situation and what assistance you need. They can provide information and connect you to support services, including STS.

Call: 1800 176 468
Mon to Fri, 8 am to 6 pm

Sat and Sun, 12.30 pm to 5 pm
or visit 

STS is a partnership between Capital Region Community Service, Woden Community Service and YWCA Canberra.

Funding is provided under National Housing and Homelessness Agreement (NHHA), jointly funded by the ACT Government (Community Services Directorate) and the Australian Government.

WCS Service Commitments

Our approach to service delivery

WCS’s purpose is to build connected communities and enrich people’s lives. We are guided by our values of inclusion, compassion, hope, social justice, integrity and responsiveness. For more information about our approach to service delivery, see Our Commitment to Service.  

We are committed to the safety, care and wellbeing of all those who access our services. We will respond immediately when any issues arise and meet all reporting requirements.

Your feedback is important to us
We welcome any feedback and complaints you have, to help us improve our services. For more information, see Providing Feedback and Making Complaints.

How we protect your information
WCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights. For more information, see our Privacy Policy.