Support coordination is an NDIS-funded support designed to help participants:

  • Understand and use their NDIS plan to pursue their goals
  • Connect with NDIS, community, mainstream, and other government services
  • Build their confidence and skills to use and coordinate their support.


Woden Community Service (WCS) offers two types of support coordination, level two support coordination and level three specialist support coordination.

Level 2 Support Coordination

This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.


Level 3 Specialist Support Coordination

This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensure consistent delivery of service.

The level and hours of support coordination included in each participant’s plan are determined by the National Disability Insurance Agency (NDIA) based on each individual’s circumstances and needs.


Capacity Building

Support coordination is a ‘capacity building’ support. This means that as participants become more confident in understanding and utilising their NDIS plan, their support coordination hours will gradually decrease. For some participants, long-term support coordination may be appropriate to ensure they can sustain their capacity to understand and use their NDIS plan.

Our Approach

At WCS, support coordinators assist participants to strengthen and maintain a strong support system while building their confidence in understanding and using their NDIS plan. We work closely with participants to identify their strengths, goals, and support needs and provide hands-on assistance to explore and access a range of services. We follow a client-led approach that places the participant at the centre of goal-setting, decision-making, and support planning.

Over the course of your NDIS plan, your support coordinator can assist you with:

  • Identifying what goals you would like to focus on, the steps you would like to take towards them, and how services can assist you;
  • Understanding the funding that has been included in your plan, what services this can be used for, and how many hours of support will be available to you;
  • Developing, implementing, and regularly monitoring a support plan and budget;
  • Establishing and maintaining positive working relationships with a range of NDIS and mainstream service providers;
  • Regularly meeting with you to discuss your well-being, engagement with services, questions or concerns, and ongoing support needs;
  • Navigating the NDIS including assistance with plan review preparation and lodging requests, feedback, or information on your behalf;
  • Identifying and reducing barriers so you are better able to implement your NDIS plan.


Our Team

WCS has a committed team of support coordinators with extensive knowledge of the National Disability Insurance Scheme (NDIS). Our support coordinators draw from experience in social work, psychology, and disability services. We are experienced in supporting participants from a range of backgrounds and abilities including psychosocial, physical, intellectual, and cognitive disabilities.

You will have a dedicated support coordinator to assist you on your NDIS journey. Should you require any further assistance, you are welcome to contact the WCS NDIS Support Coordination team.

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